Refund policy
We want you to feel completely confident trying Aequowell. That’s why every order is covered by our 30-Day Money-Back Guarantee.
You have 30 days from the date your order is delivered to try your Aequowell Braces and decide whether it’s right for you.
Yes, you can try and wear the product during this period. If it isn’t right for you, simply contact us within 30 days to request a return.
30-Day Money-Back Guarantee
If you're not satisfied with your purchase for any reason, contact us at info@aequowell.com within 30 days of receiving your order.
To qualify for a return:
- You must contact us within 30 days of delivery.
- The original product and its original packaging must be returned.
- You must contact us before sending your return so our team can provide the correct return instructions and return location.
We have return locations in the United States, United Kingdom, and Germany, and our team will provide the appropriate return address for your order.
For returns requested for a refund, return shipping costs are the responsibility of the customer.
There are no restocking fees.
Once your return is approved, your refund will cover the price paid for the returned product. Original shipping charges, if any, are not refundable.
Easy 30-Day Exchanges
Need a different size or the brace for the other side? No problem.
You can request an exchange within 30 days of delivery by contacting us at info@aequowell.com
Eligible exchanges may include:
- A different size
- A different brace side
- Another suitable product variation
For approved exchanges, you do not need to send your original product back to us. Our team will handle the exchange and arrange the appropriate replacement for you.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged or defective, or if you received the wrong item, contact us at info@aequowell.com as soon as possible.
Please include your order number and, if requested, a photo showing the issue so our team can quickly review it.
If the product is confirmed to be damaged, defective, or incorrect, we'll arrange a replacement for you.
Refunds
Once we receive and inspect your return, we'll notify you when your refund has been approved.
Approved refunds are automatically issued to your original payment method.
Please allow up to 10 business days after approval for your refund to be processed. Your bank or credit card provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at info@aequowell.com
Need Help?
Our team is here to make the process simple.
For returns, exchanges, damaged products, or any other questions about your order, contact us at: